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SKYTRAX 5-Star Health & Safety for Singapore Airlines & Scoot

SIA Group airlines – Singapore Airlines and Scoot have been awarded the highest 5-star rating in the SKYTRAX Covid-19 Airlines Safety Audit. Scoot is also the first low-cost carrier in the world to get this rating.

Over 190 safety and hygiene protocols at SIA and Scoot were evaluated by Skytrax and then certified based on a professional and scientific investigation of the airlines’ standards. The cleanliness of the airport and aircraft, social distancing measures, usage of face masks and sanitisers, and other hygiene improvement systems were amongst the protocols evaluated.

“We are delighted to confirm that Singapore Airlines and Scoot are providing hygiene and safety standards at the highest levels across the entire passenger experience. Both of the airlines have implemented the most comprehensive Covid-19 safety programme to ensure the well-being of their customers and staff at every point of the journey. It is the very detailed attention to the consistency of this that is a key factor to Scoot and Singapore Airlines achieving this highest 5-Star Covid-19 Airline Safety Rating. Being able to provide such a high level assurance to customers of a safe travel experience, is most important factor in resotring the confidence in air travel.”

Edward Plaisted, CEO of SKYTRAX

SIA Group Airlines Health and Safety Measures

Both airlines have implemented wide-ranging measures to enhance customer and staff health and safety, and ensure the highest level of care, across the end-to-end journey. Pre-departure measures include basic passenger health assessments, as well as contactless services such as web check-in1, mobile check-in2, and digital in-flight menus.

Anti-microbial coating is applied regularly on high-touch surfaces including various sections of the aircraft cabin such as the lavatories, as well as areas in the SIA lounges. On selected aircraft, electrostatic spraying machines containing a disinfecting agent are used to sanitise the cabin.

During the flight, SIA and Scoot require all customers and staff members to wear masks unless they are eating or drinking. Cabin crew are also required to wear goggles or face shield, as well as gloves when necessary, including while interacting with customers. They are also required to be in protective gowns on flights from certain sectors.

All newspapers and magazines have been removed, and a free e-Library offering over 1,000 global publications can be accessed via customers’ personal tablets and mobile devices. Simplified meal service reduces contact, but SIA has managed to reintroduce favourites such as its satay and garlic bread for premium classes within one tray.

ScootHub, a new inflight portal introduced by Scoot in December 2020, serves as a one-stop-shop for all customer needs inflight, reducing surface contact and physical interactions between customers and crew. Customers can order food and beverages, play games and browse inspirational travel content from their own device.

All aircraft are equipped with High Efficiency Particulate Air (HEPA) filters to remove over 99.9% of particles including airborne viruses and bacteria in the cabin. The cabin air is refreshed every two to three minutes throughout the flight. Post-flight, headsets, headrest covers, pillow covers, bedsheets and blankets are replaced on SIA flights. Headrest covers are replaced for Scoot flights. Linens are washed at high temperatures to disinfect them after every use.

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