Changi Airport and Crowne Plaza Changi Airport Wins Skytrax Best awards again

Changi Airport and Crowne Plaza Chang Airport named Skytrax World's Best in their own categories.
Changi Airport and Crowne Plaza Chang Airport named Skytrax World’s Best in their own categories.

Singapore’s Changi Airport and Crowne Plaza Changi Airport has won World’s Best categories by Skytrax consecutively. The winners from the 2020 World Airport awards were a result of Skytrax’s global survey conducted from September 2019 to February 2020 with participation from over 100 customer nationalities.

Crowne Plaza Changi Airport

Crowne Plaza Changi Airport has been awarded Skytrax World’s Best Airport Hotel for the sixth consecutive year in the 2020 World Airport Awards announced on 11 May 2020. It is also my personal favourite airport hotel that I have stayed in.

60 of Crowne Plaza’s over 430 hotels around the world are located at airports such as Amsterdam Schiphol, Paris Charles de Gaulle airports.

Crowne Plaza Changi Airport GM Bruno Cristol with Skytrax Award 2020 – Bruno Cristol (IHG photo)

“We are delighted to be recognised once more as the World’s Best Airport Hotel, and for the sixth consecutive year. This much-coveted accolade is a testament to our commitment towards service excellence and success in delivering the Crowne Plaza’s Dare to Connect service style. I would like to thank our team for this remarkable achievement and their tireless dedication championing a better way of business travel. A big thank you to everyone who voted for us and Skytrax. Our deepest appreciation to all our guests for your confidence and continuous support. We look forward to welcoming you again at Crowne Plaza Changi Airport.” 


Bruno Cristol, General Manager, Crowne Plaza Changi Airport 

Crowne Plaza Changi Airport celebrates this sixth consecutive award with a giveaway of six ‘Refresh and Energise’ staycation packages between June and July 2020 worth S$228++ for a one-night stay in the Premier Room for two adults and one child. It comes with superfood breakfast, late checkout till 4 pm subject to availability and a self-care pack of premium fruit teas, energising granola bars, wholesome dried fruits and nuts, bath salts and aromatherapy sleep spray. This giveaway is open to Singapore residents.

The other top 10 Airport Hotels include:

1Crowne Plaza Singapore Changi Airport
2Hyatt Regency Shenzhen Airport
3Pullman Guangzhou Airport
4Fairmont Vancouver Airport
5Sofitel London Heathrow
6Hilton Munich Airport
7Grand Hyatt at SFO
8Regal Airport Hong Kong
9Pullman Sydney Airport
10Westin Denver International Airport

The Airport Hotel Awards are based on Overall experience at the Hotel , Access to/from Airport to Hotel, Friendly and professional reception service, Warmth and hospitality of staff, Being treated as a valued customer, Cleanliness of bedroom and bathroom, Bedroom enabling a good night’s sleep, In-room amenities, Leisure, Fitness and Spa facilities, Quality of food, Quality of restaurant staff service, Value for money.

Singapore Changi Airport

Changi Airport Terminal 3 Airside

Changi Airport has for the eighth consecutive year been voted for the World’s Best Airport in Asia award. Jewel Changi Airport has also been recognised as Best Airport Leisure Amenities in the World Airport Awards. Changi Airport achieved top 10 positions in all other eligible areas of the awards survey including 2nd place for T3 in the World’s Best Airport Terminal section as well as 4th in the global staff service award.

The World Airport Survey evaluated the customer experience across airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

The airports that made top 10 include

1Singapore Changi
2Tokyo Haneda
3Doha Hamad
4Seoul Incheon
5Munich
6Hong Kong
7 Tokyo Narita
8 Centrair Nagoya
9 Amsterdam Schiphol
10Kansai
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