Starwood Preferred Guest To Introduce Mobile Check-In

Starwood Preferred Guest members can now use SPG Mobile Check-In at 22 hotels in the United States. The loyalty programme is part of Marriott International. A global roll-out is expected to be completed by end of this year. Members have to book their stays directly with SPG on its website or in the mobile app. They will receive a notification approximately 48 to 72 hours before their stay asking if they would like to check-in using the SPG app. On the day of arrival, they will receive a notification approximately 48 to 72 hours prior to their stay asking if they would like to check-in using the SPG app.

Members have to book their stays directly with SPG on its website or in the mobile app. They will receive a notification approximately 48 to 72 hours before their stay asking if they would like to check-in using the SPG app. On the day of arrival, they will receive a notification approximately 48 to 72 hours prior to their stay asking if they would like to check-in using the SPG app. On the day of arrival, a notification will be sent to their mobile device alerting them that their room is ready and their key is waiting for them at the front desk, and when they checkout using the SPG app, their folio will be emailed to them. Other features also include early check-in requests, and Platinum Elite members can choose their preferred arrival gift.

The first hotels offering SPG Mobile Check-in include:

  • The St. Regis Aspen Resort
  • The Gwen, a Luxury Collection Hotel, Chicago
  • The Liberty, a Luxury Collection Hotel, Boston
  • Avenue of the Arts Costa Mesa, A Tribute Portfolio Hotel
  • Le Méridien Arlington, Virginia
  • The Westin Copley Place, Boston
  • The Westin Reston Heights, Virginia
  • The Westin Baltimore Washington Airport
  • The Westin Bonaventure Hotel and Suites, Los Angeles
  • The Westin Washington Dulles Airport
  • Sheraton San Diego Hotel & Marina
  • Sheraton Fisherman’s Wharf Hotel
  • Sheraton Pentagon City Hotel, Virginia
  • Sheraton Reston Hotel, Virginia
  • Sheraton Baltimore Washington Airport Hotel
  • Sheraton Denver Tech Center Hotel
  • Sheraton Seattle Hotel
  • Sheraton Baltimore North Hotel
  • Four Points by Sheraton Seattle Airport South
  • Four Points by Sheraton Wakefield Boston Hotel & Conference Center
  • Four Points by Sheraton Boston Logan Airport
  • Four Points by Sheraton Downtown Seattle Center

Marriott has been on the forefront of mobile check-in, check-out and room ready alerts since 2013. Today it is available at all hotels that were in the Marriott portfolio prior to its acquisition of Starwood Hotels and Resorts. Marriott is now beginning to offer these features for SPG members checking in at Westin, Sheraton, St Regis, Four Points, Le Meridien, Tribute Portfolio and The Luxury Collection hotels.

SPG began its mobile journey with SPG Keyless at all its Aloft, Element and W Hotels. There will be no change for SPG members checking-in to these hotels offering SPG Keyless.

In 2018 Mobile Requests will be introduced to the SPG app. This feature is already available at 4,000 hotels in the Marriott Rewards and The Ritz-Carlton Rewards portfolios. Members can choose from a list of the most requested services and amenities, and text hotel associates directly before, during and after their stays to make special requests.

 

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