Marriott International is rolling out mobile check-in through its SPG Mobile app globally by the end of 2017. Marriott first launched mobile check-in, checkout and room ready alerts in 2013. These are now available at all hotels that were in the Marriott portfolio before the company’s acquisition of Starwood Hotels and Resorts. It is beginning to offer these features for SPG members checking in at Westin, Sheraton, St. Regis, Four Points, Le Meridien, Tribute Portfolio and The Luxury Collection hotels.
This complements SPG Keyless, the industry’s first mobile keyless entry system which is now available at all Aloft, Element and W hotels. This convenience will also be available at 500 hotels participating in the Marriott Rewards and The Ritz-Carlton Rewards programme across the world in 2017. There will be no change for SPG members checking-in at Aloft, Element & W Hotels offering SPG Keyless.
Members using the SPG mobile app and booked their stays directly with SPG on its website or in the app will be notified one day before their stay asking if they would like to check-in using the SPG app. On the day of arrival, a notification will be sent to their mobile device alerting them that their room is ready and their key is waiting for them at the front desk. When they checkout using SPG app, their folio will be emailed to them. You can also request for an early check-in while SPG Elite members can request for late check-out in the app while Platinum Elite can choose the preferred arrival gift on the app.
In 2018, a Mobile Requests feature which is already available at 4,000 hotels in the Marriott Rewards and The Ritz-Carlton Rewards portfolios, will be introduced to the SPG app. Members will be able to choose from a list of the most requested services and amenities, and text directly with hotel associates before, during and after their stays to make special requests.