KLM has introduced an Augmented Reality service to help its customers determine whether their hand baggage is of the correct size. The service is available for iPhone users (6s or above) in KLM’s Messenger. KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments. So you can check in the comfort of your home, whether your hand baggage is of the correct size. Earlier this month, the service was launched in the KLM App (iOS).
KLM is one of the few companies worldwide to build an experience using AR in Messenger. The airline will continue to develop and improve the service in the future so that it grows in line with the latest AR technology available.
To try the new experience, go to KLM on Messenger. You can find the AR hand baggage check in the menu under Plan & Book.