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Etiqa Insurance First to Offer Real-Time Flight Delay Claims

Etiqa Insurance, the insurance arm of Maybank Group, offers Travel Insurance customers in Singapore automatic real-time flight delay claims approval. This is a result of leveraging on global flight status API as well as customer data integration. Etiqa Insurance will have access to the most comprehensive, up-to-date and real-time global flight data such as scheduled, estimated and actual departure or arrival times to calculate delays and notify customers in real time.  It is the first insurer in Singapore to provide real-time tracking of flight delays, automatic immediate assessment and instant approval for travel delay claims.  This means you don’t need to inform Etiqa Insurance of a flight delay of at least between six to 12 hours to receive the travel delay benefit. For claims beyond 12 hours, you still have to submit your claims online.

Etiqa Insurance has two travel insurance products – ePROTECT travel as well as a Maybank customer exclusive plan known as  Travelcare Plus. Both plans offer 24-hour worldwide travel assistance and cover medical expenses incurred during your trip as well as travel inconvenience, not within your control such as Travel cancellation, baggage delay or flight overbooking and more. However, the new automatic real-time flight delay claims approval process is available exclusively for single – trip ePROTECT travel plans. Annual ePROTECT travel plans will integrate this feature for subsequent flights beyond the first travel from August.

The ePROTECT travel plan can be purchased online at, Etiqa Customer Care hotline at +6568878777 during business hours or through general insurance agents who represent Etiqa. It is also available through mobile applications such as PolicyPal.

In April 2017, Etiqa Insurance has also improved on its digital platform for filing claims launched in 2016 to offer Straight-through Digital Claims Process with a one-day turnaround time for standard claims. Etiqa is working towards using Artificial Intelligence to automate the claims process for complex cases.

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