Marriott International Pilots Seamless Guest Experience at Select hotels

Marriott International debuts a pilot programme for contactless arrival kiosks at several select-service hotels. It has also launched a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott Hotels. This is part of the company’s Commitment to Clean initiative as well as to boost travel confidence. Travellers are seeking to have more control over their trips.

Smart, contactless arrival kiosks make their pilot debut at the Moxy NYC Times Square, Courtyard New York Manhattan/Midtown East, TownePlace Suites Monroe (Louisiana), They will soon be available at Moxy Miami South Beach. Hotel guests can get peace of mind with an an expedited arrival experiencel. Upon arrival, guests who prefer low-contact interactions can skip the traditional check-in altogether and complete an easy three-step process at the kiosk to check in for a single reservation, with room keys created on the spot. The kiosks employ antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses. Before departure, guests can use the kiosks for contactless check-out and to view their folio, or enrol in the Marriott Bonvoy travel programme at any time. By the way you can enrol for the programme online as well on your smart phone or tablets.

Fairfield by Marriott is testing a new grab-and-go marketplace concept. The Fairfield Inn & Suites Frederick and Fairfield Inn & Suites Arundel Mills BWI Airport, both located in Maryland, have introduced wall-to-wall kiosks that offer a centralized marketplace where guests can select snacks, beverages, lite bites and sundries. The brand’s complimentary daily breakfast offering has been incorporated into the design during breakfast hours with a selection of hot breakfast sandwiches, sweet indulgences, yogurt, cereal, and fruit every morning. Specialty coffee and expanded a-la-carte items will also be available for purchase at the kiosks with contact-free Bluetooth payment. The individually packaged items are replenished throughout the day. Guests can choose to eat in the lobby, in the comfort of their own room, or on the go.

Operations has been streamlined with increased efficiency. Hotel staff can engage with guest in more meaningful personalised ways.